Refund policy
Return & Refund Policy
At NZSM Traders, we want you to be happy with your order. Please read our return and refund terms below.
When can you return?
- You received a damaged product
- You received the wrong product (different item, size or color)
- The product has a manufacturing fault
How to request a return
- Contact us on WhatsApp within 3 days of receiving your parcel
- Send your order number with clear photos or an unboxing video of the issue
- The product must be unused, in its original packaging, with all accessories
Refund or exchange
- After we receive and check the returned product, we will send you a replacement or refund your payment
- Refunds are sent by bank transfer, JazzCash or Easypaisa within 5 to 7 working days
- If the mistake is ours, we pay the return delivery charges
Non-returnable items
- Opened or used cosmetics and skincare products, for hygiene reasons
- Products damaged because of misuse
- Items returned after 3 days of delivery
Please do not refuse a COD parcel without contacting us first. If you face any problem, message us on WhatsApp and we will sort it out.